Express Agent Privacy Policy

Last updated 17 May 2024

UberZol LLC is the controller of personal data processed through the Express Agent app. This notice explains the information used to register delivery agents, offer and complete delivery tasks, calculate earnings, provide support and protect the service.

Information we collect

• Name, telephone number, email address and other registration or verification information.
• Account, device and app identifiers.
• Precise or approximate location, including while the app is in the foreground or background when permitted by the device.
• Delivery history, task times, ratings, earnings estimates, actual earnings and payment records.
• Messages, images, support queries, complaints and other content submitted through the service.
• Technical and usage information produced when the app or related websites are used.

Background location

Location access is required to use the delivery service. The Express Agent app may collect precise or approximate location while it is open and on screen, and while it runs in the background where the agent has enabled that permission. Location is used to confirm the agent's service area, offer nearby delivery opportunities, estimate routes and times, and track the pickup and delivery while a task is active. Disabling required location access prevents the app from offering or completing delivery tasks.

How information is used

Information is used to create and verify accounts, operate and improve the delivery service, connect agents with tasks, calculate and administer earnings, communicate service information, respond to support requests, resolve delivery issues, meet legal and regulatory requirements, and detect misuse or fraud.

Information visible during a delivery

After a task is accepted, the pickup and recipient may see the delivery agent's name and live location for the task. The delivery agent may see the recipient name or alias, pickup and delivery locations, and the other details needed to complete that task.

Service providers and legal disclosures

Information may be processed by service providers that support hosting, communications, mapping, payments, verification, analytics and customer support. Information may also be disclosed when required by law, to protect people or the service, to investigate fraud or disputes, or as part of a business transaction. Providers may use the information only for the work they perform for the service.

Retention and security

Personal data is kept while an agent account is active and, under the existing retention policy, for an additional 12 months after closure. Records may be kept longer where needed for accounting, a dispute, an investigation, fraud prevention or another legal obligation. Uninstalling the app does not delete an account or its records. Reasonable technical and organisational safeguards are used, although no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your choices and rights

Depending on applicable law, an agent may ask to access or correct personal data, receive a portable copy, object to or restrict certain processing, withdraw consent where processing depends on consent, request deletion where available, or ask for review of an automated decision. Some records may still need to be retained for legal, security or dispute purposes.

Age and changes

The service is not intended for anyone under 18. Changes to this notice will be posted at this address.

Contact

Questions or privacy requests can be sent to [email protected].